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Who We Are
We are Integrated Technology Services! A dedicated technology support team that provides prompt, knowledgeable and courteous computing support services for all educators and future leaders! We are your one-time stop for any Technology Help that you are in need of! We are reachable via email, phone, and forms of video messaging.
Visit The New ITS Employee Portal below to View Our Projects and Learn More About Us.
Visit The Helpdesk Knowledge site below for how-to guides and instructional walkthroughs.
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We Are Here To Support
One-Stop Helpdesk Hours
Monday - Friday | 7:00 AM - 5:00 PM
Phone Number: 205-231-HELP
Email Address: itservices@bhm.k12.al.us
We are here to serve you, and provide assistance for any technological entity!
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Learn About Our Major Functions
Unified Helpdesk
Helpdesk Team that specializes in all areas of Technology. Providing Instant Support and or Solutions to issues that occur within the district. Correctly dispatches ticketing information to give instant solutions to all problems regardless of what department manages the request. Proactively provides Technology Service Support, to quickly service on-site issues within a reasonable time.
Technology Management
Manages all Technology Infrastructure Environments. Providing analytical data and instant reports. Able to correct technological management issues in the infrastructure. To provide a seamless operation within the environment. Supports Device Management, whether it is Apple, Windows, Google, or Mobile Devices.
Technology Development
Provides IT development and engineering for systems, software, and infrastructures. Supports plans to implement future technological endeavors into the infrastructure.
